Privacy Policy

1. Introduction

Welcome to Explore Lanka Escapes ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (explorelanka.tenix.online) or book a tour package with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide you with the best continuous travel service, we may collect the following types of personal information when you fill out an inquiry form or communicate with us:

• Identity Data: First name, last name, and nationality.
• Contact Data: Email address, phone number, and WhatsApp number.
• Travel Requirements: Arrival/departure dates, dietary preferences, hotel preferences, and special requests.
• Technical Data: IP address, browser type, and general location data (collected automatically via cookies).

3. How We Use Your Information

We use the information we collect strictly for the following travel-related purposes:

• To plan, customize, and arrange your Sri Lankan tour itineraries.
• To communicate with you regarding your bookings, payments, and tour updates.
• To share necessary details with trusted local partners (e.g., hotels, tour guides, and transport providers) solely for the purpose of fulfilling your booking.
• To improve our website functionality and customer service experience.

4. Sharing Your Information

At Explore Lanka Escapes, we value your trust. We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers in Sri Lanka (such as local hotels and safari operators) strictly to provide the services you have requested.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Only authorized employees and administrators have access to your personal data, and it is kept strictly confidential within our system.

6. External Links

Our website may contain links to other websites (such as our social media pages). If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over the content or privacy practices of external sites.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date at the top. We encourage you to review this page periodically.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please feel free to reach out to us at:

Email: info@explorelanka.tenix.online
Phone / WhatsApp: +94 70 200 4258
Address: 123 Tourist Way, Colombo 03, Sri Lanka