1. Booking & Reservation Policy

To confirm a tour package with Explore Lanka Escapes, a non-refundable deposit of 25% of the total tour cost is required at the time of booking. The remaining balance must be paid at least 14 days prior to your arrival date in Sri Lanka. For last-minute bookings made within 14 days of arrival, full payment is required immediately.

2. Payment Methods

We accept payments via direct bank transfers and major credit cards (Visa, MasterCard). Please note that any bank transfer clearing fees or credit card processing surcharges are the responsibility of the client.

3. Pricing & Inclusions

All tour prices are quoted in USD unless stated otherwise. Prices are subject to change without prior notice due to fluctuations in exchange rates, fuel costs, or government taxes. The package price includes only the services explicitly listed under the "What's Included" section of your final itinerary.

4. Cancellation & Refund Policy

We understand that unexpected events can change your travel plans. Our standard cancellation policy is as follows:

• 30 days or more before arrival: Full refund minus the 25% non-refundable deposit.
• 15 to 29 days before arrival: 50% cancellation fee of the total tour cost.
• 14 days or less before arrival (or No-Shows): No refund will be issued (100% cancellation fee applies).

5. Travel Insurance

Explore Lanka Escapes does not provide travel insurance. It is strictly mandatory that all clients purchase comprehensive travel insurance in their home country before departure. This insurance should provide adequate cover for medical emergencies, trip cancellations, and loss of personal belongings.

6. Liability & Responsibilities

While we take every precaution to ensure your safety and comfort, Explore Lanka Escapes acts only in the capacity of an agent for hotels, transport providers, and activity operators. We shall not be held liable for any injury, damage, loss, delay, or irregularity which may occur due to circumstances beyond our reasonable control (such as acts of God, extreme weather, strikes, political unrest, or flight cancellations).

7. Acceptance of Terms

By proceeding with a booking and making a deposit payment, you automatically acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions.